Any orders placed for items that we hold in our UK stock will be dispatched within 2 working days of your order being received by us. You will receive a dispatch email from us, which contains your tracking information. All orders are sent via a tracked courier service and will require a signature upon delivery.
Any orders placed for items that we hold in our Japanese stock will have the option to be shipped via either Sea Mail or Air Mail. Please see details on these shipping methods below.
Please note that if you selected Sea Freight shipping at checkout this only covers sea freight shipping of your item from Japan and UK importation fees. There will be an extra charge to ship your item from our warehouse to you once your item has arrived in the UK. Alternatively, you are welcome to collect your item from our warehouse based in Surrey. Please contact us for a quote for UK shipping.
Sea Freight is a low cost option for shipping your item but is very slow and can take 8-20 weeks*. Once you have placed your order you will receive and email from us advising an estimated delivery timeline for your order.
Air Mail is a quick option for shipping your items but is not available on every item that we stock. If you have selected and purchased Air Mail shipping at checkout then your item is eligible for that shipping method and your order will be delivered to the selected address usually within 2-4 weeks. Please note that the Air Mail shipping, which will be added to your order at checkout covers Air Mail shipping of your item to your delivery address. Please note that any UK customs fees that may be incurred will need to be covered by the buyer. You will receive a letter from customs to your delivery address should any customs need to be paid.
*Occasionally unforeseen delays can occur to Sea Mail shipping. These factors can include heavy snowfall in Japan. In the unlikely event that there is a delay to your order we will inform you as soon as we are made aware of the delay and update you frequently until your order arrives.
Bespoke Products (RAYS WHEELS, CAR SHOP GLOW, RIZE JAPAN, ROCKET BUNNY)
Any orders placed from the above companies are bespoke manufactured to your specifications in Japan and therefore will have varying lead times regarding their dispatch. Once your order has been placed on our website, we will place your order with the manufacturer and then email you to advise on the lead time for your item.